Refund policy
We offer a 60-day return period. This means you have 60 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, please contact us at support@barkrideco.com
If your return is approved, we will provide instructions on how and where to send the package. Items returned without prior authorization cannot be accepted.
Damaged or Incorrect Items
Please inspect your order immediately upon receipt. Contact us right away if the item is defective, damaged, or incorrect so we can review the issue and provide a proper solution.
Exclusions / Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, or plants)
- Personal care items (e.g., cosmetics)
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have questions about a specific item.
Exchanges
The fastest way to get the item you want is to return the original item. Once the return is approved, you can place a new order for the desired item. We wont charge you for this.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card provider to process and post the refund.
If more than 15 days have passed since your return was approved, please contact us at
support@barkrideco.com